Summary: First-time users of Chinese gen-AI chatbots struggled to understand the tools’ functionality. Better onboarding is necessary to avoid confusion.
Generative AI tools have sparked widespread interest in the United States. However, this technology remains unfamiliar to many people. Appropriate contextual help provided during the onboarding process will be critical as gen-AI usage expands beyond developers and early adopters.
The Study
In a qualitative usability study with 6 Chinese participants, I studied 3 Chinese AI chatbots:
3 out of 6 participants had no prior experience with AI tools of any kind. The rest had limited awareness of AI tools.