Nielsen Norman Group

Facilitating AI-Enhanced Workshops: From Ideation to Action


Summary: Improve AI-enhanced workshops by narrowing ideas with clear criteria, allowing time to prompt, encouraging collaboration, and documenting results.


With AI’s potential to increase the quality of collaborative outputs , teams should incorporate it into their workshops to maximize success. That starts with thoughtful preparation — but once the workshop begins, facilitators need to guide participants in using AI effectively, creatively, and collaboratively. This article discusses how to do just that.

1. Narrow AI-Generated Ideas Before Sharing

To understand how to run effective AI workshops, we need to consider how human and AI ideation differ.

For one, most humans tend to fixate on their first few ideas and must be pushed to think outside the box. They also tend to settle on one idea — whether it’s good or not — often because someone charismatic or authoritative has suggested it. AI does not struggle with these problems.

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