Lead banner: The allegory of the cave is an apt metaphor for the usefulness of hallucinated research findings There is an invisible reader of every article, whose gaze counts for far more than 1 view, 1 read, or 1 “like.” That reader is, of course, the algorithm. Between search engines’ page-ranking algorithms and the algorithmic feeds of […]
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With Forrester releasing their new report on conversational AI for customer service, all the major analyst firms (including IDC and Gartner) have compiled similar reports on the top platforms many companies are using to create conversational AI product experiences for their employees and customers. This is happening in a moment where AI agents have come […]
