With Forrester releasing their new report on conversational AI for customer service, all the major analyst firms (including IDC and Gartner) have compiled similar reports on the top platforms many companies are using to create conversational AI product experiences for their employees and customers. This is happening in a moment where AI agents have come […]
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Lead banner: A snapshot of a tabletop at MFA Interaction Design filled with inclusive design tools and inspiration. Photo by Adriana Valdez Young “The second years are starting to redesign our bathrooms today!” Adriana Valdez Young welcomed me into a sunbathed design studio at the School of Visual Arts (SVA) in Chelsea. With a two-toned […]
Lead banner: Comparison of a mall parking lot in the 80s (more colorful cars) vs current day parking lot (more black & white cars). Source: https://twitter.com/culturaltutor/status/1672646124799180802 Are we losing color in our world? As odd as this question may seem, a closer look at the color choices in various industries from cars to fashion, consumer electronics, […]
